Legal
Privacy Notice
What this website keeps about you, why, and for how long.
The Towns RP
Effective date: November 13, 2026
This notice explains what information this website keeps about you, why, who receives it, how long we keep it and what choices you have.
1. Who is responsible
1.1.This website and store are run by Annoying TV LLC, a Texas limited liability company, trading as "The Towns RP". We decide how your information is used. "We" and "us" mean Annoying TV LLC.
1.2.For any privacy question or request, open a Player Support ticket on our forums at forums.thetownsrp.com. We do not handle privacy requests by email or by post.
2. The short version
- You sign in with Discord. Discord sends us your basic profile, and we keep only your Discord user ID and username.
- We do not ask for your email on this website, and the website does not send you email. Stripe collects your email on the payment page for your receipt, and we can see it in our Stripe account.
- Card numbers are entered on Stripe's page. They never reach us.
- We keep records of what you bought so we can deliver it and handle refunds and disputes.
- We use only the cookies the site needs to work. No advertising, no analytics, no tracking across other sites.
- We do not sell your information.
3. What we keep and where it comes from
3.1.Your Discord identity. Discord sends us your basic profile when you sign in. We keep only your Discord user ID and username. We do not keep the Discord sign-in token: it is revoked straight after sign-in.
3.2.Your Discord server status. Whether you are a member of our Discord server, when you joined, and which store roles you hold. Our Discord bot reads this from our own Discord server.
3.3.Your account status. Any checkout hold on your account and the reason for it, and any flags staff have set.
3.4.Your purchases. For each order: what was in your basket, the amount, the currency, the payment status, any discount code used, what was delivered, and any refund, dispute, cancellation or removal. We also keep the reference numbers Stripe gives to your payment, invoice, subscription and customer record. This comes from you when you order and from Stripe when you pay.
3.5.Payment details from Stripe. When you pay, Stripe collects your email address and, depending on your card and country, the name on your card and your billing country and postal code. Stripe keeps these as part of your payment record in our Stripe account, where we can see them. Stripe uses your email to send you receipts and payment emails. We use it only to look up your payment when we handle your order, a refund or a dispute. We never see your full card number.
3.6.Your game license link (only if you link one). If you link your game to your account, we keep your Rockstar game license identifier, your in-game name, and when the link was made, confirmed or removed. This comes from our game server when you enter your one-time link code. We keep removed links as the record of which account held which license, and when.
3.7.Messages from our bot. When our bot sends you a Discord message about a change to your game license link, we record what kind of message it was, the last six characters of the license, the time, and whether it was sent. We do not keep the text of the message.
3.8.Support and staff records. Notes staff make about your account, tasks about your orders, and a log of what staff did and why. Every time staff search for or view an account, that is logged too. If you open a Player Support ticket on our forums, the forum keeps your forum account details and what you wrote, so we can reply and keep a record of the request.
3.9.Technical information.
- Your IP address, used for a short time to stop abuse such as too many requests at once.
- Web server logs: the time, the page requested (without anything after the "?" in the address), the result, and a shortened form of your IP address that leaves out the last part.
- Application logs about how the site is running, with sign-in tokens, cookies and full identifiers removed.
3.10.What we do not collect. This website does not ask for your email address, real name, postal address, phone number or date of birth. The only payment details we hold are the ones Stripe collects on its payment page (section 3.5). Card numbers are entered on Stripe's page and never reach us.
4. What we use it for
4.1.To sign you in and keep you signed in.
4.2.To deliver what you bought: giving and removing Discord roles and, if we sell in-game items, sending them to your linked license.
4.3.To run subscriptions, refunds, chargebacks and payment disputes.
4.4.To prevent fraud and abuse, protect accounts and keep the site secure. For example, we warn you by Discord message when your game license link changes, so you can tell us if it was not you.
4.5.To give you support and to keep a record of what our staff did and why.
4.6.To keep the records the law requires, such as tax and accounting records, and to deal with legal claims.
We do not use your information for advertising or profiling, and we do not sell it.
5. Who receives it
We share your information only with the services we need to run the site, and only as much as each one needs.
5.1.Stripe processes your payment and runs our checkout page, the subscription management page, refunds, disputes and fraud checks. Stripe receives your card details and anything you enter on its page directly from you. We send Stripe your account number on our site and your Discord user ID, and for in-game items your game license identifier, so each payment can be matched to the right account. Stripe uses some of this for its own purposes, such as fraud prevention and meeting its legal duties, under the Stripe Privacy Policy.
5.2.Discord provides sign-in and hosts our community server. Our bot uses Discord to check whether you are in our server, give and remove store roles, and send you messages about your game license link. We use Discord data only for these purposes. We do not sell it, give it to advertisers or use it for profiling.
5.3.Cloudflare carries all traffic to this website and protects it. It sees your IP address and the pages you request.
5.4.Our hosting provider (OVHcloud) runs the server where the website and its database are stored.
5.5.Our forum shows public information on this website, such as recent threads. This website does not send any information about you to the forum. Support tickets are handled on the forum, which keeps what you write there under your forum account.
5.6.Our game server receives the link between your game license and your Discord account, and any in-game items to deliver, so it can recognize you and apply your perks.
5.7.Our staff see account and order information they need to help you and to run the community. Staff alerts carry only short parts of identifiers.
5.8.Others, only when needed. We may share information if the law requires it, to protect our rights or the safety of others, or with someone who takes over the community, who would have to follow this notice.
6. Where it is processed
Our website and records are stored on a server in France, in the European Union. Our encrypted backups are kept on the same server. Stripe, Discord and Cloudflare may process information in the United States and other countries.
7. How long we keep it
| Information | How long |
|---|---|
| Discord identity, server status, account status | Until you ask us to delete your account through a Player Support ticket. What belongs to a purchase record is kept with that record |
| Purchases, payments, refunds and disputes, including payment details in our Stripe account | 7 years |
| Support tickets on our forums | Until you ask us to delete them through a Player Support ticket |
| Game license links, including removed links | While your account exists. The record of which account held a license, and when, is kept after that (see below) |
| Bot message records | Kept with the record of your game license links |
| Staff notes, tasks and staff action log | The staff action log is permanent: it cannot be edited or deleted. Notes and tasks are kept with it |
| Web server and application logs | Up to 90 days |
| Backups (encrypted) | 30 days |
| IP addresses used to stop abuse | Deleted daily |
| Sign-in sessions | Up to 30 days, or 7 days if unused |
| One-time link codes (stored only in scrambled form) | Usable for 10 minutes, deleted about a day later |
| Baskets | 7 days, or until you pay |
Some records cannot be fully deleted while they are still needed: payment records for tax, refunds and disputes; the record of which account held a game license, and when; and the staff action log, which is designed so it cannot be edited or deleted. This protects you and us if a decision is ever questioned.
8. Cookies
8.1.We use only cookies that the site needs to work. They are set by this website only, cannot be read by other sites, and are not used for tracking or advertising.
| Cookie | What it does | How long |
|---|---|---|
| Session | Keeps you signed in | Up to 30 days |
| Sign-in check | Makes sure a Discord sign-in finishes in the browser that started it | 10 minutes |
| Link code | Shows you your one-time game license link code | 10 minutes |
| Notice | Shows a one-time message, such as "Signed out" | 60 seconds |
| Basket | Remembers your basket before you sign in | 7 days |
8.2.Because these cookies are strictly necessary, we do not ask for consent to them. If you block them, you will not be able to sign in or buy.
8.3.Do Not Track. We do not track you across other websites, and we do not allow other companies to track you on this website. Because of that, we treat all visitors the same whether or not their browser sends a Do Not Track or similar signal.
9. Security
9.1.We protect your information with reasonable measures. Traffic to the site is encrypted. Sessions are stored only in scrambled (hashed) form. Logs leave out tokens and cookies. Staff access is protected and every staff view is logged. Backups are encrypted.
9.2.No system is perfectly secure. If a breach affects your information, we will tell the authorities as the law requires and announce it on our forums and in our Discord server.
10. Your choices and rights
10.1.You can:
- see the information we hold about you and get a copy;
- correct information that is wrong;
- delete your information, subject to section 7;
- sign out of every device from your account page;
- unlink your game license from your account page at any time.
10.2.To make a request, open a Player Support ticket on our forums at forums.thetownsrp.com. We will check it is really you, usually by asking you to confirm from the Discord account concerned. We will reply within 30 days. We will not treat you differently for using your rights.
10.3.If we delete your account, we first remove any active perks and end your sessions. We keep only what we must for the reasons in section 7.
10.4.California and other US states. We do not sell your personal information, and we do not share it for targeted advertising. We do not disclose it to others for their own direct marketing. We do not use it to make decisions about you that have legal or similarly significant effects. Residents of states with privacy laws may have the rights in section 10.1 and more; open a Player Support ticket to use them, and if we refuse a request you may ask us to reconsider.
10.5.Nevada. We do not sell covered information. You can still send us a request not to sell it through a Player Support ticket on our forums.
11. Children
11.1.This website is not directed to children under 13, and we do not knowingly collect information from them. If we learn that a child under 13 has used the site, we will delete their information. We keep only the minimum the law allows for a purchase record, and entries in the staff action log, which cannot be deleted (section 7).
11.2.You must be at least 18 to buy from the store. If you are a parent and believe your child has given us information or made a purchase without permission, contact us.
12. Visitors in the United Kingdom and European Union
12.1.If you are in the UK or the EU, data protection law gives you extra rights.
12.2.We use your information on these legal grounds:
- to carry out our contract with you (sign-in, delivering purchases, subscriptions, refunds);
- our legitimate interests in running a secure community and preventing fraud and abuse (logs, rate limits, staff records, link warnings);
- to meet legal duties (tax and accounting records).
12.3.You have the right to access, correct and delete your information, to restrict or object to how we use it, and to receive a copy in a portable form. Contact us to use them.
12.4.Your information may be processed outside the UK and EU (see section 6). We rely on the safeguards our service providers offer for transfers.
12.5.You can complain to your data protection regulator. In the UK this is the Information Commissioner's Office. In the EU it is the authority in your country. We would like the chance to help first, so please contact us.
13. Changes to this notice
We may update this notice. We will post the new version here with a new effective date. If we make an important change, we will also announce it on our forums and in our Discord server.