Refund Policy

The Towns RP
Effective date: November 13, 2026

This policy is part of our Terms of Sale and Use. "We" and "us" mean Annoying TV LLC, a Texas limited liability company, trading as The Towns RP. "You" means the buyer.

1. The short version

When you make a purchase from us, you're buying a license to use the digital virtual items included in your purchase. Please note that this transaction is final, and we do not offer refunds. If you're banned from The Towns RP for violating the rules, you won't be eligible for a refund. The Towns RP reserves the right to enforce bans at its discretion and to modify its rules at any time. Access to The Towns RP is not guaranteed, and if the server is discontinued, any virtual items will be lost. All items are virtual and hold no real-world value; they cannot be exchanged for real-world currency. For more information, please refer to our Terms & Conditions.

• All sales are final. We do not give refunds, with the two exceptions in section 3.
• If you were charged twice, or charged by mistake, we refund the payment that should not have been taken.
• If you paid and your purchase never arrived, we deliver it. If we cannot deliver it, we refund you.
• If you are banned, or lose a perk, because you broke the rules, you get no refund.
• For subscriptions, you can cancel at any time and keep the perk until the end of the period you paid for. No part of a period is refunded.
• If you dispute a payment that you made and received what you paid for, the item may be removed and you may be banned.

2. Delivery is immediate

2.1.When Stripe confirms your payment, delivery starts at once. Most roles arrive within a few minutes.

2.2.At checkout you ask us to start delivery straight away. Once you have paid, you cannot cancel the purchase and get your money back.

2.3.This policy does not take away any right that the law where you live gives you and does not let you give up.

3. The only two exceptions

We refund a payment in these two cases, and in no others:

3.1.Duplicate charges and billing errors. You were charged more than once for the same order, you were charged the wrong amount, or a payment went through that our system does not accept: a payment for something your account already holds or is not allowed to buy, or a payment made with a discount code that cannot be used for that order. We refund the payment that should not have been taken. Our system refunds many of these payments automatically and delivers nothing from them. If it has not, ask us.

3.2.Paid but never delivered. You paid and your purchase did not arrive. We will deliver it. If we cannot deliver it, we refund you in full. A role that is waiting for you to join our Discord server has not failed to arrive: it is given to you when you join.

3.3.Nothing else is refunded. In particular, we do not give a refund because:

• you changed your mind, or no longer play;
• staff removed a perk, removed your whitelist or banned you because you broke our server rules, our community rules or Discord's terms;
• a perk, a price or a rule changed;
• time has passed on a subscription or a boost;
• the server or the website was down;
• the server closed (see section 14.4 of our Terms).

4. How to ask

4.1.Open a Player Support ticket on our forums at forums.thetownsrp.com. Refund requests are handled only there.

4.2.Tell us your Discord username, the date of the payment, what you bought and what went wrong. If you have a receipt or task number, include it.

4.3.Ask within 14 days of the payment. A later request is at our discretion.

4.4.We aim to reply within 3 business days.

5. Subscriptions

This section applies to products sold as subscriptions. The store page says whether a product is a subscription.

5.1.You can cancel a subscription at any time. On your account page, under Subscriptions, ask for a link, then open the Stripe subscription page and cancel there. You can also ask us to cancel it for you by opening a Player Support ticket on our forums; we then cancel it at the end of your current paid period.

5.2.After you cancel, you are not charged again. Your perk stays active until the end of the period you have already paid for.

5.3.We do not refund any part of a billing period, whether you used it or not.

5.4.If you move to a different tier, the old subscription runs to the end of its paid period. You do not get credit for unused time.

5.5.If a subscription perk is removed because of a ban, we cancel that subscription so you are not charged again. The current period is not refunded.

6. What a refund removes

6.1.A full refund removes everything that payment gave you. Roles are taken off. A subscription paid by that payment is canceled at once. In-game items are taken back where that is possible. Where an in-game change cannot be undone, staff will review it.

6.2.After a full refund made by staff, checkout is put on hold for your account until staff review it. Open a Player Support ticket if you want to buy again. The automatic refunds in section 3.1 do not put your account on hold.

6.3.A refund for a whitelist removes the whitelist role that the payment gave you. It does not remove a whitelist you earned by passing the application.

7. Chargebacks and disputes

7.1.If something is wrong with a charge, please open a Player Support ticket before you go to your bank. Once a dispute is open, our payment processor does not let us refund that payment until the bank decides.

7.2.You always keep your right to dispute a charge with your bank or card issuer. We will not hold it against you if you dispute a payment you did not make.

7.3.When a dispute is opened, we remove the perks from that payment, cancel any related subscription and put checkout on hold for your account while the dispute is reviewed.

7.4.If the bank decides for you, the money stays with you and the perks stay removed.

7.5.If the bank decides for us, one-time perks from that payment are given back if they would still be active (for example, a whitelist; a boost whose time has run out is not restarted). A canceled subscription is not restarted, but you can subscribe again. Staff will review the checkout hold.

7.6.A chargeback on a valid purchase. If you dispute a payment that you made and for which you received what you paid for, we may keep the items from that payment removed, keep the checkout hold in place, and ban you from the game server and the Discord server.

7.7.Fraud warnings. Sometimes our payment processor warns us that a payment may be fraudulent, even though no dispute has been opened. We then remove what that payment gave you, cancel any related subscription and pause checkout for your account while staff check it. Staff will either restore your perk, if they are satisfied the payment is genuine, or refund the payment in full. See section 8.6 of our Terms.

8. How refunds are paid

8.1.Refunds are paid to the card you paid with, through Stripe. We cannot pay a refund in any other way, and we do not give store credit instead.

8.2.We start a refund as soon as we approve it. It usually takes 5 to 10 business days to appear on your statement, depending on your bank.

8.3.We refund in US dollars. If your card is in another currency, your bank's exchange rate may mean the amount you get back is slightly different from the amount you paid.

9. If you live outside the United States

Your local consumer law may give you rights that this policy cannot remove. Nothing here takes those rights away. Section 23 of our Terms says more for buyers in the United Kingdom and the European Union.

10. Contact

Open a Player Support ticket on our forums at forums.thetownsrp.com.